Ontario Works
If you have trouble meeting basic needs, you may qualify for Ontario Works. This social assistance program provides income support for basic living expenses and can help you prepare for and find work.
On this page
- Who is eligible
- How to apply
- Get help with your application
- Office locations and Welcome Spaces
- Appeal a decision
If you are looking for job opportunities, visit our webpage on employment supports.
Phone
You can also call the Ministry of Children, Community and Social Services if you would like to apply over the phone.
Monday to Friday, 8:30 a.m. to 5 p.m. Eastern time, excluding holidays.
Get help to complete your application
Depending on your situation, Region of Waterloo staff may be able to assist you with completing your application. If you are in any of the following groups, you can apply at a local office by phone or in person.
- An adult providing temporary care for a child who’s in financial need and is not your dependent
- Under the age of 18
- In an emergency situation in immediate need:
- Homeless or pending eviction in less than seven days
- In a health related crisis
- Victim of abuse
- Victim of disaster (fire, flood, etc.)
- Applying for discretionary benefits, including funeral applications
If you are not in one of these groups, but would like help completing an online application, visit a Welcome Space and a staff member will be able to assist you.
Office locations and Welcome Spaces
150 Main Street, Cambridge, ON N1R 6P9
- Open Monday to Friday from 9:00 a.m. to 4:30 p.m.
- Enter through the main building entrance. The Welcome Space is on the first floor.
- View map
20 Weber Street East, Kitchener, ON N2H 1C3
- Open Monday to Friday from 9:00 a.m. to 4:30 p.m.
- Enter through the main building entrance. The Welcome Space is on the first floor.
- View map
99 Regina Street South, Waterloo, ON N2J 4V3
- Open Monday to Friday from 9:00 a.m. to 4:30 p.m.
- Enter through the main building entrance. The Welcome Space is on the first floor.
- View map
Appeal a decision
If you disagree with a decision that's been made about your Ontario Works benefits, you can request a review by an impartial third party. This applies to the following:
- You apply and are determined to be ineligible;
- If you did not receive a benefit you requested; or
- If your benefits are lowered or cancelled.
To request a review, call 519-575-4400 or you can complete the Internal Review Form.
